Experience design
We are facing challenges that are questioning many aspects of our lives and bringing about profound changes in how we interact, work, play and create value.
The spread of digital technologies and services throughout society has marked the rise of a new era and has fundamentally changed the framework for entrepreneurial success.
The
Convincing and high-performance services as well as the careful and skillful orchestration of the digital touch points will determine the success of brands, products, and services in the future.
Reform knows how to take different perspectives and, together with our clients, develop relevant and inspiring digital products and services for users and stakeholders.
Your benefits
With our many years of experience in the areas of
- focusing on the increasing expectations and needs of your customers, employees, and partners and in exceeding them;
- strengthening trust in your company and its expertise by optimizing all digital points of contact and coordinating them both with one another and with the brand;
- using the digital change, that is taking place, as an opportunity to position yourself as a future-oriented brand and to use the potential of experience design profitably;
- consciously optimizing the digitization of your company to offer relevant digital products, services, and business models.
Approach
Our approach is based on the principles of
Setup – Initiating and planing the project:
Briefing, re-briefing, project management
Discover – Understanding the problem:
General research, stakeholder and user research, analysis
Define – Defining the problem:
Strategy, synthesis
Develop – Developing the solution:
Concept, design
Deliver – Realizing the solution:
Documentation, production
Distribute – Implementing the solution:
Rollout, support
Measure – Measuring success:
Identification and measurement of relevant KPIs, iterative further development
Our work process is based on the
Packages
In addition to accompanying entire projects from A to Z, we offer individual service packages for determining your position. They form an ideal starting point for the further development of your
Interested? I am happy to provide you with further information personally.
David Büsser, partner and designer
email hidden; JavaScript is required or +41 44 558 22 15
Good experience is good business
Investing in
According to the study The Business Impact of Investing in Experience (Adobe) and the whitepaper The Buiness Value of Customer Experience (frog) companies that invest in great customer experiences increase not only their sales, but also their
Is your company fit for the future? We would be happy to take an hour to talk to you, without obligation, about your specific challenges and to show you a possible approach to use the opportunities of digital change to your advantage.